PRIVACY POLICY
Last Updated: [Current Date]
Effective Date: [Current Date]
═══════════════════════════════════════════════════════════
INTRODUCTION
At Sharmajikatadka (“we,” “us,” “our,” or “Company”),
we are committed to protecting your privacy and ensuring
you have a positive experience on our website
(www.sharmajikatadka.com).
This Privacy Policy explains how we collect, use, disclose,
and safeguard your information when you visit our website
and use our services, including ordering products and
managing subscriptions.
Please read this Privacy Policy carefully. If you do not
agree with our policies and practices, please do not use
our website.
═══════════════════════════════════════════════════════════
- INFORMATION WE COLLECT
We collect information from you in the following ways:
A. INFORMATION YOU PROVIDE DIRECTLY
When you:
- Create an account
- Place an order
- Subscribe to our service
- Contact customer support
- Sign up for newsletters
- Participate in surveys or reviews
We may collect:
PERSONAL INFORMATION:
✓ Full name
✓ Email address
✓ Phone number
✓ Postal address
✓ Payment information (credit card, UPI, etc.)
✓ Account password
✓ Account preferences
✓ Subscription details
COMMUNICATION INFORMATION:
✓ Messages you send us via email or WhatsApp
✓ Feedback and reviews
✓ Survey responses
✓ Support tickets
B. INFORMATION COLLECTED AUTOMATICALLY
When you browse our website, we may automatically collect:
DEVICE INFORMATION:
✓ IP address
✓ Browser type and version
✓ Operating system
✓ Device type and ID
✓ Mobile device identifiers
BROWSING INFORMATION:
✓ Pages visited
✓ Time spent on each page
✓ Links clicked
✓ Search queries
✓ Products viewed
✓ Items added to cart
✓ Referral source
This information is collected via:
- Cookies and tracking technologies
- Google Analytics
- Server logs
- Pixel tags
C. INFORMATION FROM THIRD PARTIES
We may receive information about you from:
✓ Payment processors (Razorpay)
✓ Courier partners (delivery status)
✓ Email service providers (Mailchimp)
✓ Social media (if you connect accounts)
✓ Customer review platforms
✓ Publicly available sources
═══════════════════════════════════════════════════════════
- HOW WE USE YOUR INFORMATION
We use collected information for the following purposes:
A. TO PROCESS TRANSACTIONS
✓ Process your orders
✓ Deliver products to your address
✓ Process payments
✓ Send order confirmations
✓ Manage subscriptions
✓ Issue refunds or credits
✓ Prevent fraud
B. TO PROVIDE CUSTOMER SERVICE
✓ Respond to inquiries
✓ Provide technical support
✓ Resolve complaints
✓ Send order updates
✓ Track shipments
✓ Handle returns/exchanges
C. TO SEND COMMUNICATIONS
✓ Order confirmations and receipts
✓ Shipping and delivery updates
✓ Subscription reminders
✓ Newsletter and promotional emails (if you opt-in)
✓ Account alerts and security notifications
✓ Product recommendations
✓ Policy updates
D. TO IMPROVE OUR SERVICES
✓ Analyze website usage patterns
✓ Improve website performance
✓ Enhance user experience
✓ Develop new products/features
✓ Conduct market research
✓ Track preferences and trends
E. FOR MARKETING & PROMOTIONS
✓ Send promotional emails (with your consent)
✓ Share special offers and discounts
✓ Conduct surveys and collect feedback
✓ Personalize website content
✓ Create targeted advertisements
✓ Invite you to participate in contests/giveaways
F. FOR LEGAL & COMPLIANCE
✓ Comply with laws and regulations
✓ Establish, exercise, or defend legal claims
✓ Maintain records for tax purposes
✓ Prevent fraud and abuse
✓ Enforce our Terms & Conditions
✓ Protect our rights and property
G. WITH YOUR CONSENT
For any other purpose you authorize us to use your
information.
═══════════════════════════════════════════════════════════
- HOW WE SHARE YOUR INFORMATION
We may share your information with:
A. SERVICE PROVIDERS
We share necessary information with third parties who
help us operate our website and business:
✓ Payment Processors: Razorpay (for payment processing)
✓ Courier Partners: DTDC, Delhivery, India Post (for delivery)
✓ Email Services: Mailchimp (for newsletters)
✓ Analytics: Google Analytics (for website insights)
✓ Hosting: Hostinger (for website hosting)
✓ Customer Support: Third-party support tools (if used)
These service providers:
- Are contractually obligated to keep data confidential
- Cannot use your information for their own purposes
- Must comply with privacy regulations
B. LEGAL REQUIREMENTS
We may disclose your information if required by:
✓ Court orders or legal process
✓ Government agencies or authorities
✓ Law enforcement requests
✓ Protection of public safety
✓ Enforcement of our Terms & Conditions
✓ Protection of our legal rights
C. BUSINESS TRANSFERS
If Sharmajikatadka is involved in:
✓ Merger or acquisition
✓ Asset sale
✓ Bankruptcy
✓ Reorganization
Your information may be transferred as part of that
business transaction. You will be notified of any change
in ownership or use of your information.
D. WITH YOUR CONSENT
We may share your information for any purpose you
explicitly authorize.
═══════════════════════════════════════════════════════════
- COOKIES & TRACKING TECHNOLOGIES
A. WHAT ARE COOKIES?
Cookies are small text files stored on your device that
help us recognize you and remember your preferences.
B. TYPES OF COOKIES WE USE
ESSENTIAL COOKIES:
✓ Required for website functionality
✓ Login and authentication
✓ Security and fraud prevention
✓ Cart and checkout functions
✓ Cannot be disabled
PERFORMANCE COOKIES:
✓ Google Analytics
✓ Website usage statistics
✓ Performance monitoring
✓ Error tracking
MARKETING COOKIES:
✓ Behavioral advertising
✓ Retargeting ads
✓ Social media integration
✓ A/B testing
C. MANAGING COOKIES
You can control cookies through:
✓ Browser settings
✓ Cookie consent banner on our website
✓ Opt-out of marketing emails
✓ Disable third-party cookies in browser
Note: Disabling essential cookies may affect website
functionality.
═══════════════════════════════════════════════════════════
- DATA SECURITY
A. SECURITY MEASURES
We implement appropriate security measures to protect
your information:
✓ SSL/TLS encryption (secure website connection)
✓ Secure payment gateway (Razorpay)
✓ Firewall protection
✓ Regular security audits
✓ Password protection for accounts
✓ Limited access to personal information
✓ Employee confidentiality agreements
✓ Secure data storage
B. YOUR RESPONSIBILITY
You are responsible for:
✓ Keeping your password confidential
✓ Not sharing login credentials
✓ Logging out after using our website
✓ Reporting suspicious activity immediately
C. LIMITATIONS
While we take reasonable precautions, no internet
transmission is completely secure. We cannot guarantee
absolute security of your information. Use at your own risk.
═══════════════════════════════════════════════════════════
- DATA RETENTION
We retain your information for as long as:
✓ Your account is active
✓ Necessary to provide services
✓ Required by law (typically 5-7 years for business records)
✓ Needed for legal or business purposes
When information is no longer needed, we:
✓ Delete or anonymize it
✓ Securely dispose of records
✓ Maintain backup data per our retention policy
SPECIFIC RETENTION PERIODS:
Account Information: Duration of relationship + 2 years
Transaction Records: 7 years (for tax/legal requirements)
Marketing Data: Until you unsubscribe
Server Logs: 90 days
Cookies: Varies (see cookie management above)
═══════════════════════════════════════════════════════════
- YOUR PRIVACY RIGHTS
A. ACCESS & PORTABILITY
You have the right to:
✓ Access the personal information we hold about you
✓ Request a copy of your data
✓ Receive data in a portable format
✓ Understand how we use your information
Request: Email orders@sharmajikatadka.com
B. CORRECTION & UPDATES
You can:
✓ Update your account information anytime
✓ Correct inaccurate or incomplete data
✓ Delete outdated information from your profile
✓ Request corrections in our records
Action: Dashboard → My Account → Edit Information
C. DELETION & WITHDRAWAL
You can request:
✓ Deletion of your account
✓ Erasure of personal information
✓ Removal from mailing lists
✓ Withdrawal of consent
Note: Legal records (tax, compliance) may be retained
as required by law.
Request: Email orders@sharmajikatadka.com with
“Data Deletion Request” in subject line
D. MARKETING OPT-OUT
You can:
✓ Unsubscribe from promotional emails (link at bottom of emails)
✓ Opt-out of WhatsApp marketing
✓ Disable push notifications
✓ Adjust notification preferences in account settings
Note: You’ll still receive transactional emails (order
confirmations, delivery updates).
E. COMPLAINTS
You have the right to lodge a complaint with:
✓ Our company (orders@sharmajikatadka.com)
✓ Data protection authorities
✓ Consumer protection agencies
✓ Your country’s privacy regulator
═══════════════════════════════════════════════════════════
- CHILDREN’S PRIVACY
A. AGE RESTRICTION
Our website and services are not intended for children
under 18 years of age.
B. PARENTAL RESPONSIBILITY
If a child has provided information through our website:
✓ We do not knowingly collect children’s data
✓ Parents/guardians can request immediate deletion
✓ Please contact us if a child has registered
C. CONTACT
If you believe a child under 18 has provided information
to us, please email: orders@sharmajikatadka.com
═══════════════════════════════════════════════════════════
- THIRD-PARTY LINKS & WEBSITES
Our website may contain links to third-party websites
and services that we do not operate:
✓ We are not responsible for their privacy practices
✓ This Privacy Policy does not apply to third-party sites
✓ Review their privacy policies before sharing information
✓ Use links at your own risk
Examples:
- Social media (Instagram, Facebook, WhatsApp)
- Payment processors (Razorpay)
- Courier tracking (Delhivery, DTDC)
- Review platforms (Google, Trustpilot)
═══════════════════════════════════════════════════════════
- INTERNATIONAL TRANSFERS
Currently, we operate within India and comply with
Indian data protection laws.
If we expand internationally:
✓ We will comply with applicable laws in each region
✓ Data transfers will follow legal requirements
✓ We will update this Privacy Policy accordingly
═══════════════════════════════════════════════════════════
- COMPLIANCE WITH INDIAN LAWS
This Privacy Policy complies with:
✓ Information Technology Act, 2000
✓ Information Technology Rules, 2011
✓ FSSAI (Food Safety) Regulations
✓ Consumer Protection Act, 2019
✓ Reserve Bank of India (RBI) Payment Guidelines
✓ E-Commerce Rules, 2020
✓ Personal Data Protection Bill (when enacted)
═══════════════════════════════════════════════════════════
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time:
✓ Updates will be posted on this page
✓ We will update the “Last Updated” date
✓ Material changes will be notified via email
✓ Continued use means acceptance of changes
Check this page regularly for updates.
═══════════════════════════════════════════════════════════
- CONTACT US
Have questions about your privacy? Contact us:
📧 Email: orders@sharmajikatadka.com
📱 WhatsApp: [Your Phone Number]
🕒 Response Time: Within 2 hours (Mon-Sat, 9 AM – 6 PM)
Mailing Address:
Sharmajikatadka
[Your Business Address]
[City, State, Postal Code]
India
Data Protection Officer:
Name: [Your Name]
Email: orders@sharmajikatadka.com
═══════════════════════════════════════════════════════════
ACKNOWLEDGMENT
By accessing and using Sharmajikatadka.com, you
acknowledge that you have read this Privacy Policy and
agree to its terms.
If you do not agree, please do not use our website.
═══════════════════════════════════════════════════════════
GLOSSARY OF TERMS
PERSONAL DATA: Any information relating to an identified
or identifiable person.
PROCESSING: Any operation performed on data, including
collection, storage, use, or deletion.
THIRD PARTY: Any entity not affiliated with
Sharmajikatadka.
COOKIE: Small file stored on your device to remember
preferences.
IP ADDRESS: Unique identifier for devices on the internet.
═══════════════════════════════════════════════════════════