TERMS & CONDITIONS
Last Updated: [31-07-2026]
Effective Date: [31-07-2026]
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1. AGREEMENT TO TERMS
By accessing and using sharmajikatadka.com
(“Website”, “Service”), you agree to be bound by these
Terms & Conditions.
If you do not agree with any part of these terms,
please do not use our website.
Sharma Ji Ka Tadka reserves the right to modify these
Terms & Conditions at any time. Changes will be effective
immediately upon posting. Your continued use of the
website constitutes acceptance of modifications.
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2. ELIGIBILITY
You agree that:
✓ You are at least 18 years old
✓ You have the legal capacity to enter into contracts
✓ You are not prohibited by law from using this website
✓ All information provided by you is accurate & truthful
✓ You comply with all applicable laws & regulations
✓ You will not use the website for illegal purposes
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3. ACCOUNT CREATION & SECURITY
A. ACCOUNT REGISTRATION
When you create an account, you:
✓ Provide accurate, complete information
✓ Accept responsibility for account security
✓ Agree to update information if it changes
✓ Grant us permission to store your information
B. PASSWORD & SECURITY
You are responsible for:
✓ Keeping your password confidential
✓ Preventing unauthorized access
✓ Notifying us of unauthorized use
✓ Logging out after each session
✓ Securing your device
Sharma Ji Ka Tadka is not liable for:
✓ Unauthorized access due to your negligence
✓ Loss or theft of passwords
✓ Misuse of your account by others
C. ACCOUNT TERMINATION
We may suspend or terminate your account if:
✓ You violate these Terms & Conditions
✓ You engage in fraudulent activity
✓ You provide false information
✓ You abuse our services
✓ For any reason, without notice (for illegal activity)
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4. PRODUCT INFORMATION & PRICING
A. PRODUCT DESCRIPTIONS
We strive to provide accurate product information:
✓ Product names, ingredients, weights
✓ Nutritional information (if applicable)
✓ Sourcing and quality details
✓ Usage instructions and storage tips
However:
– We do not guarantee 100% accuracy.
– Images may vary slightly from actual products.
– Colors may appear different due to screen settings.
– Product formulations may change without notice.
B. PRICING
✓ All prices are in Indian Rupees (₹)
✓ Prices are subject to change without notice
✓ Prices shown at checkout are binding
✓ We reserve the right to limit quantities
✓ Pricing errors may be corrected
C. AVAILABILITY
✓ Products are available while in stock
✓ We do not guarantee product availability
✓ We may discontinue products anytime
✓ Backorders may be offered at original price
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5. ORDERING & PAYMENT
A. ORDER PLACEMENT
When you place an order:
✓ You agree to purchase products as described
✓ You provide accurate delivery address
✓ You authorize payment processing
✓ Order confirmation email will be sent
✓ Order confirmation creates a binding contract
We may refuse or cancel orders:
✓ For incorrect pricing
✓ For fraudulent payment
✓ For system errors
✓ For illegal purposes
✓ At our sole discretion
B. PAYMENT METHODS
Accepted payment methods:
✓ Credit cards (Visa, Mastercard, Amex)
✓ Debit cards
✓ UPI (Google Pay, PhonePe, Paytm)
✓ Digital wallets
✓ Net banking
Payment processing is via Razorpay:
✓ PCI-DSS compliant
✓ SSL-encrypted
✓ Secure and trusted
✓ RBI regulated
C. PAYMENT AUTHORIZATION
By providing payment information:
✓ You authorize processing of transactions
✓ You confirm you are authorized to use the payment method
✓ You agree to be charged for products and applicable taxes
✓ Declined payments may result in order cancellation
D. BILLING & INVOICING
✓ Invoice will be sent to your email
✓ GST will be added if applicable
✓ Invoice shows price, taxes, delivery charges
✓ You can download invoices from your account
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6. DELIVERY & SHIPPING
A. DELIVERY TIMELINE
Standard Delivery:
– Timeline: 3-7 business days
– Cost: ₹79 (₹0 if order > ₹500)
– Coverage: All India
Express Delivery:
– Timeline: 1-2 business days
– Cost: ₹149
– Coverage: Major cities
Local Delivery:
– Timeline: 2-3 business days
– Cost: ₹40
– Coverage: [Your city/area]
Local Pickup:
– Timeline: 24 hours
– Cost: Free
– Location: [Your address]
Subscription Orders:
– Delivery: Free (for all subscriptions)
– Timeline: Same as order timing
B. DISCLAIMER
✓ Delivery timelines are estimates, not guarantees
✓ Delays may occur due to:
– Weather/natural disasters
– Courier delays
– Customs (if applicable)
– Unforeseen circumstances
✓ We are not liable for delivery delays
✓ We will keep you updated via tracking
C. DELIVERY ADDRESS
✓ You are responsible for providing accurate address
✓ Incomplete or incorrect addresses may cause delays
✓ We are not liable for delivery to wrong address
✓ Additional charges may apply for address correction
D. UNDELIVERED PACKAGES
If a package cannot be delivered:
✓ We will attempt redelivery
✓ We will contact you to arrange redelivery
✓ After 3 failed attempts, package may be returned
✓ Refund will be processed as per Return Policy
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7. SUBSCRIPTION TERMS
A. WHAT IS A SUBSCRIPTION?
A subscription is an automated, recurring order:
✓ Products delivered on your chosen frequency
✓ Automatic payment each billing cycle
✓ Discounted pricing (typically 15-20% off)
✓ Cancel anytime without penalty
B. SUBSCRIPTION FREQUENCY
You can choose:
✓ Monthly (every 30 days)
✓ Bi-monthly (every 60 days)
✓ Quarterly (every 90 days)
✓ Custom frequency (on request)
C. SUBSCRIPTION PRICING
✓ Subscription price displayed at checkout
✓ Locked for entire subscription duration
✓ Price changes won’t apply to existing subscriptions
✓ Price increase applies only to new subscriptions
D. BILLING
✓ Automatic payment on scheduled date
✓ Payment method on file is charged
✓ You can update payment method anytime
✓ Failed payments will be retried once
✓ Order not placed if payment fails
E. MODIFYING SUBSCRIPTIONS
You can:
✓ Change product selection
✓ Adjust frequency
✓ Skip a delivery
✓ Update payment method
✓ Edit delivery address
Action: Dashboard → Subscriptions → Manage
F. PAUSING SUBSCRIPTIONS
✓ Pause for 1 or more billing cycles
✓ Resume anytime
✓ No charges during pause
✓ Subscription remains active
Action: Dashboard → Subscriptions → Pause
G. CANCELING SUBSCRIPTIONS
You can cancel anytime:
✓ No cancellation fees
✓ No notice period required
✓ Immediate or scheduled cancellation
✓ Last order delivered as planned
After Cancellation:
✓ No future charges
✓ No future deliveries
✓ Subscription data retained for 90 days
Action: Dashboard → Subscriptions → Cancel
Or Email: orders@sharmajikatadka.com
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8. RETURNS & REFUNDS
A. RETURN ELIGIBILITY
30-Day Return Period:
✓ Items purchased in last 30 days
✓ Unopened, original packaging
✓ All original components included
✓ Proof of purchase (order number/receipt)
NOT Eligible for Return:
✗ Opened/damaged packaging
✗ Used/consumed products
✗ Items damaged by customer
✗ Spoiled/expired products (age > stated shelf life)
✗ Custom/special orders
✗ Items purchased > 30 days ago
B. HOW TO INITIATE RETURN
1. Email: orders@sharmajikatadka.com
– Subject: “Return Request – Order #[Number]”
– Include: Order number, reason, photos (if damaged)
2. We review and approve within 24-48 hours
3. Return label sent via email (if prepaid return)
4. Ship product back to us
5. Refund processed within 5-7 business days after receipt
C. RETURN SHIPPING
✓ Prepaid returns: Return shipping free
✓ Reason: Quality/damage by Sharma Ji Ka Tadka
✗ Customer preference: Shipping cost deducted from refund
D. REFUND PROCESSING
✓ Inspection: We inspect returned item (2-3 days)
✓ Approval: Refund approved if conditions met
✓ Processing: Refund to original payment method
✓ Timeline: 5-7 business days after inspection
✓ Credit: Refund includes product price only
Note: Shipping charges are typically non-refundable
unless due to our error.
E. DAMAGED/DEFECTIVE PRODUCTS
If you receive damaged/defective product:
✓ Email within 48 hours of delivery
✓ Include: Photos of damage, order number
✓ We will provide:
– Full refund, OR
– Replacement shipment
✓ No return required if clearly damaged
F. QUALITY COMMITMENT
We commit:
✓ Pure products
✓ Fresh products (within shelf life)
✓ Proper packaging (sealed, undamaged)
✓ Accurate product (as ordered)
If not satisfied:
✓ Full refund within 7 days
✓ No questions asked
✓ We’ll ask for feedback to improve
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9. LIMITATION OF LIABILITY
A. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
✓ Website is provided “AS IS”
✓ We disclaim all warranties, express or implied
✓ No warranty of fitness for particular purpose
✓ No warranty of uninterrupted service
✓ No warranty of error-free operation
B. LIMITATION OF DAMAGES
We are not liable for:
✓ Indirect, incidental, special, consequential damages
✓ Loss of profits, revenue, or business
✓ Loss of data or information
✓ Damage to personal property
✓ Third-party claims
✓ Delivery delays or failures
✓ Product quality issues beyond our control
Even if we’ve been advised of possibility of such damages.
C. MAXIMUM LIABILITY
OUR TOTAL LIABILITY SHALL NOT EXCEED:
✓ Amount paid by you for the product
✓ ₹5000, whichever is lower
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10. INTELLECTUAL PROPERTY
A. OWNERSHIP
All content on sharmajikatadka.com is our property:
✓ Website design and layout
✓ Text and descriptions
✓ Product images and photos
✓ Recipes and instructions
✓ Logo and branding
✓ Software and code
Copyright © [Sharma Ji Ka Tadka] 2026.
All rights reserved.
B. FAIR USE
You may:
✓ View content for personal use
✓ Print for personal use only
✓ Share links (not copying content)
You may NOT:
✗ Copy, reproduce, or modify content
✗ Use for commercial purposes
✗ Republish without permission
✗ Create derivative works
✗ Violate trademark rights
C. PERMISSION FOR USE
To use content beyond fair use:
✓ Email: orders@sharmajikatadka.com
✓ Describe intended use
✓ Wait for written permission
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11. USER-GENERATED CONTENT
A. REVIEWS & COMMENTS
When you post reviews or comments:
✓ You grant us license to use your content
✓ You confirm you own the content
✓ You confirm content is truthful
✓ You waive rights to be credited
B. PROHIBITED CONTENT
You cannot post:
✗ Hateful, abusive, or offensive content
✗ Spam or solicitation
✗ False or misleading information
✗ Personal information of others
✗ Content violating laws
✗ Competitor information
C. MODERATION
We may:
✓ Moderate, edit, or delete content
✓ Refuse to post submissions
✓ Remove content violating policies
✓ Disable accounts for abuse
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12. PROHIBITED ACTIVITIES
You agree NOT to:
✗ Use website for illegal purposes
✗ Violate any laws or regulations
✗ Infringe on intellectual property rights
✗ Post unlawful, harmful, or offensive content
✗ Harass, threaten, or abuse others
✗ Attempt unauthorized access
✗ Use automated tools (bots, scrapers)
✗ Disrupt website operations
✗ Engage in fraudulent transactions
✗ Resell products without permission
✗ Abuse promotional codes or offers
✗ Spam or mass email
✗ Post competitor information
✗ Collect personal information of others
✗ Any activity damaging to Sharma Ji Ka Tadka
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13. INDEMNIFICATION
You agree to indemnify and hold harmless:
✓ Sharma Ji Ka Tadka
✓ Our owners, employees, agents
✓ Our partners and suppliers
From any claims, damages, losses arising from:
✓ Your violation of these Terms & Conditions
✓ Your illegal activity
✓ Your infringement of rights
✓ Your use of the website
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14. DISPUTE RESOLUTION
A. INFORMAL RESOLUTION
Before legal action:
✓ Contact us: orders@sharmajikatadka.com
✓ Describe the issue
✓ Allow 30 days for resolution
✓ We will respond within 72 hours
B. APPLICABLE LAW
These Terms & Conditions are governed by:
✓ Laws of India
✓ Applicable Indian statutes
✓ Consumer Protection Act, 2019
✓ E-Commerce Rules, 2020
✓ Information Technology Act, 2000
C. JURISDICTION
Any legal action shall be filed in:
✓ Courts of [Ludhiana], India
✓ You consent to exclusive jurisdiction
✓ You waive right to jury trial
D. CONSUMER COMPLAINTS
You may file complaints with:
✓ District Consumer Commission
✓ State Consumer Commission
✓ National Consumer Commission
✓ E-Commerce Complaint Portal (https://www.consumercomplaints.in)
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15. THIRD-PARTY LINKS & SERVICES
Our website may link to third-party websites:
✓ We are not responsible for third-party content
✓ These Terms don’t apply to linked sites
✓ Review their terms before using
✓ Use links at your own risk
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16. SEVERABILITY
If any provision is found invalid:
✓ That provision is severable
✓ Remaining terms stay in effect
✓ Provision will be modified to maximum extent lawful
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17. ENTIRE AGREEMENT
These Terms & Conditions, along with:
✓ Privacy Policy
✓ Return Policy
✓ Any other policies posted
…constitute the entire agreement between you and
Sharma Ji Ka Tadka regarding use of the website.
Previous agreements are superseded.
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18. CHANGES TO TERMS
We may modify these Terms & Conditions:
✓ Changes effective immediately upon posting
✓ “Last Updated” date will be updated
✓ Major changes may be emailed to you
✓ Continued use = acceptance of changes
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19. CONTACT INFORMATION
For questions about these Terms & Conditions:
Email: orders@sharmajikatadka.com
WhatsApp: [8437099963]
Hours: Monday-Saturday, 9 AM – 6 PM
Mailing Address:
Sharma Ji Ka Tadka
[Mundian Khurd, Chandigarh Road]
[Ludhiana, Punjab, 141015]
India
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ACKNOWLEDGMENT
By using sharmajikatadka.com, you acknowledge:
✓ You have read these Terms & Conditions
✓ You understand and agree to all terms
✓ You will comply with all terms
✓ You accept all limitations and disclaimers
If you do not agree, please do not use our website.
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