RETURN & REFUND POLICY
Last Updated: [Current Date]
═══════════════════════════════════════════════════════════
OUR RETURN GUARANTEE
At Sharmajikatadka, we stand behind every product we sell.
If you’re not completely satisfied, we offer:
✓ 30-day money-back guarantee
✓ No questions asked returns
✓ Full refund within 5-7 business days
✓ Easy return process
✓ Customer satisfaction first
═══════════════════════════════════════════════════════════
- 30-DAY RETURN GUARANTEE
A. ELIGIBILITY
Your order is eligible for return if:
✓ Ordered within the last 30 days
✓ Product is unopened (original packaging)
✓ Product is unused/unconsumed
✓ All original components included
✓ Product is not damaged by customer
✓ Proof of purchase (Order ID or receipt)
NOT Eligible:
✗ Products ordered > 30 days ago
✗ Opened or damaged packaging
✗ Used or partially consumed products
✗ Damaged by customer mishandling
✗ Products past stated shelf life
✗ Custom or special orders
✗ Items purchased during final sale
B. SHELF LIFE GUARANTEE
All our products are guaranteed fresh:
✓ Minimum 12 months shelf life from pack date
✓ Pack date printed on packaging
✓ If expired before date, full refund
✓ Store in airtight container, away from moisture
═══════════════════════════════════════════════════════════
- HOW TO RETURN
STEP 1: INITIATE RETURN (Within 30 days)
Email: orders@sharmajikatadka.com
Subject: “Return Request – Order #[Your Order Number]”
Include:
- Order number (from email or account)
- Reason for return
- Product name and quantity
- Photos if damaged
- Your contact number
STEP 2: APPROVAL (24-48 hours)
We review your request:
✓ Confirm eligibility
✓ Check order history
✓ Review photos (if submitted)
✓ Send approval/status via email
STEP 3: RETURN LABEL (If Approved)
✓ We provide prepaid return label
✓ Label sent via email
✓ Print and attach to package
✓ No return shipping cost
STEP 4: SHIP BACK
✓ Pack product securely
✓ Attach return label
✓ Drop at courier center
✓ Keep tracking number
STEP 5: INSPECTION (2-3 days)
Once received:
✓ We inspect packaging condition
✓ Verify product quality
✓ Confirm seal intact
✓ Validate return eligibility
STEP 6: REFUND (5-7 business days)
✓ Refund processed to original payment method
✓ Bank refunds take 2-5 days to appear
✓ Confirmation email sent
✓ Refund includes full product price
═══════════════════════════════════════════════════════════
- DAMAGED PRODUCT CLAIMS
If you receive a damaged or defective product:
REPORT WITHIN 48 HOURS:
Email: orders@sharmajikatadka.com
Subject: “Damaged Product – Order #[Number]”
Include:
✓ Order number
✓ Photos of damaged product
✓ Photos of damaged packaging
✓ Unboxing video (if possible)
✓ Brief description
WE WILL PROVIDE:
✓ Full refund (no return required), OR
✓ Free replacement shipment
✓ Your choice which option
Timeline:
✓ Approval within 24 hours
✓ Refund processed within 3-5 days
✓ Replacement shipped within 2 days
═══════════════════════════════════════════════════════════
- DEFECTIVE PRODUCTS
Products may be considered defective if:
✓ Packaging damaged or compromised
✓ Product spoiled/moldy before shelf date
✓ Wrong product shipped
✓ Significantly different from description
✓ Seal broken upon arrival
✓ Quality issues obvious
We will NOT accept returns if:
✗ Customer simply doesn’t like the taste
✗ Customer changed their mind
✗ Storage was improper (heat, moisture)
✗ Product opened before reporting
✗ Damage caused by shipping mishandling
═══════════════════════════════════════════════════════════
- REFUND DETAILS
A. WHAT IS REFUNDED
✓ Full product price
✓ Applicable taxes (GST)
✓ Base price only
NOT Refunded:
✗ Delivery charges (standard)
✗ Express shipping surcharge
✗ Promotional/discount applied
✗ Subscription discounts
Note: Delivery charges are free for returns due to
Sharmajikatadka’s error or damage.
B. REFUND METHOD
✓ Refunds to original payment method
✓ Credit cards: 2-5 business days
✓ UPI/Digital wallets: 1-2 business days
✓ Net banking: 2-3 business days
Bank processing time varies. Refund amount will show in
your account once bank processes it.
C. REFUND TRACKING
✓ Refund confirmation email sent
✓ Reference number provided
✓ Check your account history
✓ Contact us if not received within 7 days
═══════════════════════════════════════════════════════════
- SPECIAL CIRCUMSTANCES
A. UNOPENED, UNWANTED RETURNS
If you simply changed your mind:
✓ 30-day return eligible
✓ Prepaid return shipping applies
✓ Return shipping cost deducted from refund
✓ Approximate cost: ₹40-80
Example:
Product Price: ₹100
Refund Amount: ₹100
Return Shipping: -₹50
Final Refund: ₹50
B. QUANTITY ISSUES
If you received wrong quantity:
✓ Full refund for excess items
✓ No return required if minor variance (< 5g)
✓ Return required for significant variance
C. WRONG ITEM SHIPPED
If we shipped wrong product:
✓ Full refund (no return required)
✓ Free replacement shipment
✓ Return label provided for wrong item
═══════════════════════════════════════════════════════════
- SUBSCRIPTION RETURNS
A. SUBSCRIPTION CANCELLATION
Canceling a subscription is NOT a return.
Subscription terms apply (see Subscription Policy).
B. RETURN FROM SUBSCRIPTION ORDER
Subscription orders follow standard return policy:
✓ 30-day return window
✓ Unopened packaging required
✓ Prepaid return shipping (if not our error)
C. DEFECTIVE SUBSCRIPTION ITEMS
If subscription product is defective:
✓ Report within 48 hours
✓ Free replacement
✓ No return required
═══════════════════════════════════════════════════════════
- OUR QUALITY GUARANTEE
We guarantee:
✓ 100% Pure – No fillers, no adulterants
✓ Fresh – Ground within 2 weeks of order
✓ Accurate – Exactly as described
✓ Safe – Thoroughly tested
✓ Well-Packaged – Sealed and protected
✓ On-Time – Delivered as promised
If any guarantee is not met:
→ Full refund, no questions asked
═══════════════════════════════════════════════════════════
- FREQUENTLY ASKED QUESTIONS
Q: What if it’s been more than 30 days?
A: Returns beyond 30 days are not eligible. However,
contact us for special circumstances.
Q: Will I be charged for return shipping?
A: No, if return is due to our error or damage.
Otherwise, return shipping cost may be deducted.
Q: How long does refund take?
A: 5-7 business days after we receive and inspect
the product. Bank processing adds 2-5 additional days.
Q: Can I return opened products?
A: Generally no. However, if defective, no return
needed – we’ll refund immediately.
Q: Do you accept exchanges?
A: Yes, you can return and order different product.
Or we can ship replacement directly.
Q: What about subscription orders?
A: Same 30-day policy applies. Cancel subscription
separately if you don’t want future deliveries.
Q: Will there be a restocking fee?
A: No, we do not charge restocking fees.
═══════════════════════════════════════════════════════════
- CONTACT US FOR RETURNS
Have questions about returns?
📧 Email: orders@sharmajikatadka.com
📱 WhatsApp: [Your Phone Number]
🕒 Response: Within 4 hours (Mon-Sat, 9 AM – 6 PM)
Our team will help you through the return process
and ensure your satisfaction.
═══════════════════════════════════════════════════════════